Workshop agreement / plain language
Care for the file.
Honesty about the prototype.
These terms explain the practical agreement behind an order. They are written for a first-time maker and an experienced engineer to read the same way.
CAD files and private build data
Uploaded CAD files are stored privately and are used only to review, manufacture, support, and deliver the requested part. They are not placed in a public gallery or shown as workshop examples without clear permission.
An upload that is not attached to an order is automatically removed after 24 hours. The workshop copy attached to an order is removed 90 days after that order is delivered, cancelled, or closed because payment could not be verified. Customers should keep their own source-file copy.
Account journals, notes, and build history are visible to that account and authorised Mayko Labs administrators. Guest receipt links contain a random private token and do not expose the customer’s address, UTR, phone number, or CAD download.
Account contact details and private journals are kept while the account remains active or until deletion is requested. Order, payment-reference, delivery, and support records may be kept for up to seven years for accounting, fraud prevention, disputes, and legal obligations, and longer only when applicable law requires it.
Mayko Labs uses infrastructure providers such as Supabase for authentication, database, and private file storage, and delivery providers such as India Post to fulfil the service. Customers may request access, correction, or deletion through the Contact page. A deletion request may be limited while an order, dispute, refund, or mandatory record-retention period remains open.
Estimates, prototype outcomes, cancellations, and refunds
The calculator is an estimate. A person checks geometry, orientation, support needs, material, and machine time before production. If the confirmed requirement or price changes materially, Mayko Labs contacts the customer before continuing.
A prototype is evidence, not a guarantee that the customer’s design will fit, carry a load, survive a temperature, or meet a regulatory requirement. The customer remains responsible for validating dimensions, use conditions, safety, and fitness for purpose.
A customer may request cancellation before production begins. If Mayko Labs cannot accept the job, or cancels before producing the part, the amount received is returned after payment verification. Once material and machine time have been committed, cancellation or design-change refunds are assessed against work already completed.
If Mayko Labs produces the wrong file, material, or confirmed specification, or the parcel arrives with manufacturing damage, contact the workshop with the order reference and clear photographs so the team can assess a reprint or appropriate remedy.
Payment, delivery, and communication
UPI payments are manually matched using the submitted 12-digit transaction reference. A submitted UTR is not treated as verified until an administrator confirms the payment.
Speed Post timing is an estimate measured after dispatch, not from file upload. Correct recipient name, hostel or building, room, locality, district, PIN code, and reachable phone number are required. Carrier delays and failed delivery attempts are outside workshop control, but tracking is provided when available.
Order and policy questions should use the contact details published on the Contact page. Never send a UPI PIN, OTP, account password, or full payment credential to Mayko Labs.
POLICY VERSION / 25 AUGUST 2026